We utilize many tools to increase productivity. Part of our employees job description is to stay on top of current tools and keep an eye out for new and better tools. This allows us to know when new or beta versions come out to use and find new tools that work better or fill a new role we didn't know we were missing.
Balsamiq - This UI mockup tool allows quick development of a UI which can be bounced around between developers and then to the client to refine it until it is a user interface we all can be happy with. This is such a nice tool that after only a short 'How To' session our clients are often using it to show us their ideas or new projects instead of trying to just describe it.
FogBugz - This is the issue tracking software we decided to use [after researching more than a doze]. It is excellent for internal development but it allows external submissions as well. Our clients favorite feature of this issue tracker is the ability to submit bugs/issues by email and be kept in the loop as that item gets updated and fixed. We want to keep our client informed of the progress we are making on any reports and FogBugz helps make that quick and simple for everyone involved.
We have many tools that most clients will never see. These additional tools allow us to increase productivity, often by as much as 25%.
This is just a list of some of our favorite tools, a Shout Out to some great pieces of software.
This isn't a all inclusive list of our tools, just our favorite and most often used tools.
You can see from these tools that we are always striving for better and faster communication with our clients and between team members. We look for and utilize the best tools to produce the best product for our clients.